Privacy Policy

Last updated: January 2026

1. Introduction

R J Master Plumbers & Renovators ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website (rjmasterplumbers.co.za) or engage our services. We comply with the Protection of Personal Information Act, 2013 (POPIA) and all applicable South African data protection legislation.

2. Information We Collect

We may collect the following personal information:

• Contact details: Name, phone number, email address, and physical address
• Service details: Information about the services you request
• Location data: Your address or approximate location for service dispatch
• Communication records: Messages, emails, and call records related to service requests
• Website usage data: IP address, browser type, pages visited, and other analytics data collected via cookies

3. How We Use Your Information

We use your personal information to:

• Provide the services you have requested
• Contact you to confirm appointments, provide quotes, and follow up on service
• Process payments and maintain financial records
• Improve our services and website experience
• Comply with legal obligations and regulatory requirements

4. Data Protection (POPIA Compliance)

In accordance with POPIA, we take appropriate technical and organisational measures to protect your personal information. We do not sell, trade, or rent your personal information to third parties.

5. Your Rights

Under POPIA, you have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator

6. Contact